Choosing our words wisely is more important than ever with social media dominating our communication, both professionally and personally. Especially if you’re at all in the public eye, the moment you say something your words could go viral. Just ask Superbowl MVP, Jersey Joe Flacco, quarterback for the Baltimore Ravens. When asked last week about…
Tag: tips for first-time presenters
Seven Steps to Improved Communication Skills
No matter what your responsibilities are on the job, communication skills are essential for communication with clients, customers, and co-workers. And that’s especially true these days, where advanced technologies and complex software packages are often responsible for monitoring operations and keeping businesses solvent. It’s no wonder, therefore, that communication skills are one of the most…
Raise Your Powers of Observation—Remember People’s Names
In his book, “How to Develop Self-Confidence & Influence People by Public Speaking,” Dale Carnegie tells the following story about New Jersey’s own Thomas Edison and the powers of observation: Thomas Edison found that twenty-seven of his assistants had used, every day for six months, a certain path which led from his lamp factory to…
Focusing on the Positives in Customer Service
Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…