The secret of becoming a great conversationalist lies in being a great listener. Listening builds trust and belief between you and your conversation partner, and increases their self-esteem. Listening also develops discipline in yourself because while your mind can process words at 500-600 words per minute, we can only talk at about 150 words per…
Tag: stress relief
Be Careful When Providing Feedback in the Office
It’s a common dilemma in the workplace: You see something that you know can be improved upon, but you keep your mouth shut out of fear of reprisal or jeopardizing your career. But is this the right mindset? What if your observations were implemented and it resulted in saving the company money while making your…
Focusing on the Positives in Customer Service
Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…
Three Tips for Mastering New Media and Multimedia
(BPT) – New technology and digital media like Facebook, YouTube, Pinterest and Twitter are changing the way people communicate both at home and in the workplace. They’re also contributing to a generation gap. For example, users under age 30 are significantly more likely to use social-networking sites when compared to other adult age groups, according…