Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…
Tag: reduce stress and worry
Three Tips for Mastering New Media and Multimedia
(BPT) – New technology and digital media like Facebook, YouTube, Pinterest and Twitter are changing the way people communicate both at home and in the workplace. They’re also contributing to a generation gap. For example, users under age 30 are significantly more likely to use social-networking sites when compared to other adult age groups, according…
Begin With Praise and Honest Appreciation
Dale Carnegie knew that approaching someone with praise and honest appreciation was a sure way to avoid a confrontation. In his legendary book, “How To Win Friends and Influence People,” he tells the story of Dorothy Day of Garden City, Long Island: Mrs. Day was to give a luncheon to a small group of friends….
The Power of Getting the Other Person to Say ‘Yes, yes!’
Dale Carnegie knew that the best way to engage a person was to not discuss things on which you differ, but rather to emphasize—and keep emphasizing—the things on which you agree. The reasoning is that you are both striving for the same result, and that your only difference is one of method and not of…