Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…
Tag: loyalty
Mix-Up in Mexico City—Three Keys to Stellar Customer Service
My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the shuttle, Luis,…
How to Get Cooperation From Others
Dale Carnegie once told the story of Adolph Seltz of Philadelphia, who was a sales manager in an automobile showroom and a student in one of Carnegie’s courses. Seltz had suddenly found himself confronted with the necessity of injecting enthusiasm into a discouraged and disorganized group of automobile salespeople. Calling a sales meeting, he urged…