In today’s challenging economy it is all about customer service excellence. If you effectively listen in customer service you belong to an elite group of professionals. These professionals truly listen to results and they also listen to their income grow. They know one thing very well. Listening is not hearing. As a sense, hearing begins…
Tag: listening to customers
Actively gather customer feedback to improve service
Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively gathering customer…