Tweet Most American employees have become accustomed to an automatic reply of, “thanks.” Unfortunately, such simple statements don’t bear much weight. In fact, only four percent of workers find these generic expressions of recognition memorable according to Globoforce. To truly demonstrate gratitude, words and actions must be deliberate and specific. Here are four reasons why Dale...
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Tweet There are hundreds of ways to show appreciation for your customers this holiday season—even on a shoestring budget. Many businesses hold off until closer to mid-December to deliver gifts to clients, but Thanksgiving is also an ideal time to show them appreciation with gifts or notes of thanks. Here are four ways to...
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Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Tweet It’s perplexing that the U.S. has never ranked in the top ten on the World Happiness Report given that it is one of the richest countries in the world. The rankings are based on data from the Gallup World Poll which uses the “Cantril ladder” metric. Citizens are asked to envision a ladder with their “best...
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Tweet It’s common for businesses to show customer and employee appreciation during the holidays, however some organizations are differentiating themselves by weaving such efforts into their daily and weekly plans. This approach to appreciation is benefitting their bottom line and more. Here are three reasons to give gratitude all year long. Showing appreciation increases...
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