Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think about your…
Tag: engagement
9 Training Factors that Positively Influence Organizations
Many organizations consider training and employee education just a necessary evil. It is usually something that the Human Resources department does when new hires come on board to discuss the employee handbook. Many businesses across New Jersey manage smaller teams. Expenses are important. The economy is still in recovery mode and it is important for…
Get the Help You Need By Arousing Interest in Others
Have you ever needed help on a project to beat a deadline, and found it difficult if not impossible to find a willing volunteer? Oftentimes, people don’t like to get involved because of a variety of reasons, from perceived conflicts to personal obligations. There can be a gray area where colleagues may want to help,…
Thick Skin, Sense of Humor, Short-Term Memory
In a sales meeting not long ago and not so far away, the sales manager was standing up in the front of the conference room jotting information on the chalk board. It was getting ugly fast. Things had not been going very well as it approached the end of the month. With about 15 salespeople…