Dale Carnegie once asked Dr. Lynn Harold Hough, formerly president of Northwestern University, what was the most important fact that his long experience as a speaker had taught him. After pondering for a minute, he replied, “To get an arresting opening, something that will seize the attention immediately.” Dr. Hough planned in advance almost the…
Tag: dale carnegie training for young adults
Forget Trying to be Someone You’re Not
Don’t waste a second worrying because you’re not like someone else you admire—you’re not supposed to be him or her! You are something new in this world, and never before since the beginning of time, has there ever been anybody exactly like you; and never again throughout all the ages to come will there ever…
Always Make the Other Person Feel Important
Dale Carnegie knew that one of the most effective ways of winning over people was to make them feel important. In his book, How to Develop Self Confidence & Influence People by Public Speaking, he tells the story of Claude Marais, a restaurant owner in Rouen, France, who used this principle and saved his restaurant…
10 Tips for Providing Excellent Customer Service
If you think about it, there is no company out there that has complete market domination. Where there is Coca Cola, there’s Pepsi. Where there is Microsoft, there’s Apple. Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably sometimes better,…