In his book, “How to Develop Self-Confidence & Influence People by Public Speaking,” Dale Carnegie tells the following story about New Jersey’s own Thomas Edison and the powers of observation: Thomas Edison found that twenty-seven of his assistants had used, every day for six months, a certain path which led from his lamp factory to…
Tag: dale carnegie training for young adults
Be Careful When Providing Feedback in the Office
It’s a common dilemma in the workplace: You see something that you know can be improved upon, but you keep your mouth shut out of fear of reprisal or jeopardizing your career. But is this the right mindset? What if your observations were implemented and it resulted in saving the company money while making your…
Finding the Right Employees to Work for You
One of the biggest challenges that employers face these days is finding the right person for the right job. Right now, with so many people out of work and searching for jobs, it’s really easy to find qualified individuals with the right educational background and perhaps even a great level of work experience. But, just…
Focusing on the Positives in Customer Service
Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…