Do you wish you felt more confident when speaking one-on-one or to a large group of people? If so, you aren’t alone. According to the Wall Street journal, public speaking is the #1 fear in America. Graduates of the Dale Carnegie Course for Effective Communications and Human Relations Skills for Success report that they are…
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Three Stellar Service Steps from Sailing the Seas
Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise. In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018. If you’ve cruised before, you most likely have experienced stellar…
4 Common Pitfalls to Avoid When Engaging a Multi-Generational Workforce
The rise of technology and Internet access have forced massive change in the workplace. But perhaps it’s the Millennial worker that has caused the most tension in the workplace. The generational divide at work has never been deeper and more daunting than it is today. Here are today’s most relevant challenges with engaging a multi-generational…
Six Steps to Standing Out in Busy People’s Inbox
Regardless of your role and rank within an organization, garnering the attention of busy people can be extremely challenging, especially via email. Here are six steps to increasing the likelihood that an email recipient will not only open your email, but read your entire message and respond. Start with a simple subject line. A strong,…