Many customers here in New Jersey are especially focused on getting the best deal for everything regardless of product or service. Counter that with the fact that many salespeople want to make a good living, especially if it is commission-based. How do the two factions work together for both goals and objectives? Since there are…
Tag: customer service
The Do’s & Don’ts of Great Customer Service
As I was sitting here deciding what blog topic to write about, the content of my blog became clear when I had to go through a frustrating ordeal with none other than…the cable company. I think just about everyone has their own horror story about their experience at one time or another with the cable…
How to Win People to Your Way of Thinking
J.P. Morgan once observed that a person usually has two good reasons for doing a thing: one that sounds good and a real one. The person himself will think of the real reason. You don’t need to emphasize that. But all of us, being idealists at heart, like to think of motives that sound good….
5 Aspects of Professional Goals
As we head deeper into 2013 across New Jersey, we have our eyes set on a number of clear targets. Or do we? As we assess goals and objectives, we have to ask ourselves, what do we want as leaders? What do we want professionally for a career or for a business? What do we…