Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Tag: customer service
Show Some Love to Customers on Valentine’s Day and Beyond
Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling,…
Five Ways to Show Your Customers Some Love
Customer appreciation strategies need not be extremely costly or complicated. Here are five simple ways to show your customers some love. Surprise and delight. One of the easiest ways to love your customers is to reward them with complimentary perks. Expedited or free shipping, and sample products, are affordable ways to drive revenue and loyalty. …
7 Reasons to Engage Small Business Employees
Small businesses here in New Jersey enjoy a number of advantages over their “big box” competitors. Clients often find that small businesses offer important one-on-one relationships and small businesses today can often change on a dime and make adjustments quickly and effectively when process improvement is needed. However, as flexible and nimble as these businesses…