The slow economy has left its mark on all of us. Across the state of New Jersey where there has been a reported increase this year in unemployment-related stress, that’s reason enough for workers to seek help when navigating today’s difficult business environment. Whether you’re working to strengthen your skills and adapt to an ever-changing…
Tag: customer service
Improve customer service by following through
Note: This is the third in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees as consultants to improve customer service — by empowering them and encouraging their autonomy, they are more likely to transfer that positivity to the…
Improve customer service by treating your employees well
Note: This is the first in a series of articles about improving your business’ customer service. Common knowledge: Good customer service is an integral component to every business. Not-so-common knowledge: Businesses that retain existing customers see a 9% higher growth rate. So while new customers are imperative to the long-term growth of any company, what…