Posts Tagged ‘ customer service ’

Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate...
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Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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7 Reasons to Engage Small Business Employees

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August 22, 2014
7 Reasons to Engage Small Business Employees

Tweet Small businesses here in New Jersey enjoy a number of advantages over their “big box” competitors. Clients often find that small businesses offer important one-on-one relationships and small businesses today can often change on a dime and make adjustments quickly and effectively when process improvement is needed. However, as flexible and nimble as...
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Developing a Sales Success Attitude

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July 18, 2014
Developing a Sales Success Attitude

Tweet Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. Here are...
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9 Things Your Customers Expect You to Do for Them

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March 15, 2014
9 Things Your Customers Expect You to Do for Them

Tweet After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing...
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Sales Success is in Your Future: June 4th

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March 14, 2014
Sales Success is in Your Future: June 4th

Tweet As careers change for many professionals in this 2014 economy, there are a number of great opportunities across New Jersey; although the economy is still slowly getting better, it is growing and giving business professionals the chance to move into the careers they want and are ready for based on opportunity. Spring will...
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Tips for Handling an Angry Client

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February 15, 2014
Tips for Handling an Angry Client

Tweet Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you must remain committed to your clients, for they are the...
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Top Five Reasons People are Motivated to Buy

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November 11, 2013
Top Five Reasons People are Motivated to Buy

Tweet For sales professionals, analyzing the reasons people buy something is a life-long endeavor. The sub categories are as widely varied as life itself including—but certainly not limited to—family, romance, health, independence, and recreation. In the final analysis, it always comes down to what motivates an individual, and what you must do to captivate...
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