Roland L. Williams, President of the Chicago and Northwestern Railway, once said, “A person with his desk piled high with papers on various matters will find his work much easier and more accurate if he clears that desk of all but the immediate problem at hand. I call this good housekeeping, and it is the…
Tag: customer service tips
9 Things Your Customers Expect You to Do for Them
After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing what the…
Tips for Handling an Angry Client
Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you must remain committed to your clients, for they are the reason you’re…
Top Five Reasons People are Motivated to Buy
For sales professionals, analyzing the reasons people buy something is a life-long endeavor. The sub categories are as widely varied as life itself including—but certainly not limited to—family, romance, health, independence, and recreation. In the final analysis, it always comes down to what motivates an individual, and what you must do to captivate him or…