By John Torre Forty years ago, in 1971, I wonder how many people had a vision of communication in 2011 that included cell phones, text messages, email, and webcams? My guess would be none or not many. Yet here we are in 2011 doing all those things and more. Aside from the telephone, you know…
Tag: customer service tips
Customer retention key to success in business
Because of all the advances in telecommunications technology, your clients, past clients and prospects have access to your competition at the tips of their fingers. So, one bad experience with your business and a few tweets later, the results could be disastrous for future sales. The key to retaining your clients is through strong customer…
Tips for improving your telephone etiquette
While e-mail may be the new go-to method of communication for most people in business these days, phone conversations remain an integral part of business life. There are countless benefits to keeping regular phone contact. For starters, phone calls have a more intimate touch than e-mails. This makes phone calls one of the fastest ways to…
Make customers feel important to improve service
Note: This is the fifth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about actively gathering customer feedback to improve service — and that means going beyond a customer survey. Today, we shift our attention to making customers feel important. The more…