Posts Tagged ‘ customer service tips ’

5 Critical Factors for Professional Listening

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September 4, 2014
5 Critical Factors for Professional Listening

Tweet Are listening and speaking equal skills for the leadership in organizations across New Jersey? It is a great question for both managers and employees to think about. Most professionals learn to talk very early in life and continue that trend through their careers. Talking is easy for many of us. Although many leaders...
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Make the Fault Seem Easy to Correct

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August 9, 2014
Make the Fault Seem Easy to Correct

Tweet A bachelor friend of Dale Carnegie, about forty years old, became engaged, and his fiancée persuaded him to take some dancing lessons. “The Lord knows I needed dancing lessons,” confessed the friend, “for I danced just as I did when I first started twenty years ago. The first teacher I engaged probably told...
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Developing a Sales Success Attitude

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July 18, 2014
Developing a Sales Success Attitude

Tweet Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. Here are...
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A Subtle Way to Influence People

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May 26, 2014
A Subtle Way to Influence People

Tweet Colonel Edward M. House wielded an enormous influence in national and international affairs while Woodrow Wilson occupied the White House. Wilson leaned upon Colonel House for secret counsel and advice more than he did upon even members of his own cabinet. What method did the colonel use in influencing the President? Fortunately, we...
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A Clear Mind Starts With a Clear Desk

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April 27, 2014
A Clear Mind Starts With a Clear Desk

Tweet Roland L. Williams, President of the Chicago and Northwestern Railway, once said, “A person with his desk piled high with papers on various matters will find his work much easier and more accurate if he clears that desk of all but the immediate problem at hand. I call this good housekeeping, and it...
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9 Things Your Customers Expect You to Do for Them

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March 15, 2014
9 Things Your Customers Expect You to Do for Them

Tweet After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing...
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Tips for Handling an Angry Client

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February 15, 2014
Tips for Handling an Angry Client

Tweet Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you must remain committed to your clients, for they are the...
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Top Five Reasons People are Motivated to Buy

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November 11, 2013
Top Five Reasons People are Motivated to Buy

Tweet For sales professionals, analyzing the reasons people buy something is a life-long endeavor. The sub categories are as widely varied as life itself including—but certainly not limited to—family, romance, health, independence, and recreation. In the final analysis, it always comes down to what motivates an individual, and what you must do to captivate...
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How to Elicit Cooperation From Others

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September 27, 2013
How to Elicit Cooperation From Others

Tweet People tend to have much more faith in ideas that we discover for ourselves rather than ideas that are handed to us on a silver platter. And if that’s true, isn’t it bad judgment to try to ram your opinions down the throats of other people? Isn’t it wiser to make suggestions—and let...
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How to Develop a Sound Social Marketing Strategy

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August 16, 2013
How to Develop a Sound Social Marketing Strategy

Tweet A successful social marketing plan is based on building credibility. In other words, instead of directly promoting your business, you need to focus on sharing valuable information that your customers and colleagues can actually use without the prospect of a sale looming over their heads. By doing that, in time, you’ll become an...
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