Most consumers in America today have similar buying habits. Before you try out a new restaurant in town or buy that new raved-about product online, you typically look around to see what other people have to say—no one wants to waste money on something that doesn’t live up to the hype. So first, you ask…
Tag: customer satisfaction
Actively gather customer feedback to improve service
Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively gathering customer…
Improve customer service by treating your employees well
Note: This is the first in a series of articles about improving your business’ customer service. Common knowledge: Good customer service is an integral component to every business. Not-so-common knowledge: Businesses that retain existing customers see a 9% higher growth rate. So while new customers are imperative to the long-term growth of any company, what…