For many people, the idea of speaking in front of a room full of people sounds about as fun as a root canal. However, business owners and salespeople alike shouldn’t disregard this method of attracting new business, because more often than not, it’s worth the effort. In a recent Wall Street Journal article, the reporter…
Steps to giving feedback in a tough HR situation
If you are in a management position of any kind, chances are you’ll have to have a difficult conversation with an employee at some point in time. Issues may include: Being late Discrimination Drug or alcohol use Flirtatious behavior Having an inter-office affair Inappropriate attire Leaving dirty dishes in the sink A messy desk Personal…
Treat your employees as consultants to improve customer service
Note: This is the second in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees well in order to improve customer service. We talked about breeding a company culture that rewards the team with parties, field trips — and…
Proper work-life balance helps improve productivity
If you’ve been putting off that much-needed vacation because there’s simply too much work to do, you might actually be doing yourself more harm than good. A good work-life balance will not only help save your sanity, but also help keep you focused and more efficient. Peter Handal, Chairman, President and CEO of Dale Carnegie…