Note: This is the third in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees as consultants to improve customer service — by empowering them and encouraging their autonomy, they are more likely to transfer that positivity to the…
Employees are greatest asset for innovation
Behind every great company is a team of employees. These employees are in the trenches every day, they know your business inside out, and they’re putting in the effort required to keep things running smoothly and successfully. So why would you turn to anyone else when it comes to brainstorming ways to grow your business?…
Build business on 5 points of integrity
“Excellence is the result of habitual integrity.” — Lenny Bennett Integrity is wired into the fiber of everything we do at Dale Carnegie Training of Central & Southern New Jersey. Defined as “adherence to moral and ethical principles” or “soundess of moral character,” we believe integrity is the foundation for any successful leader or business….
Can public speaking lead to new clients?
For many people, the idea of speaking in front of a room full of people sounds about as fun as a root canal. However, business owners and salespeople alike shouldn’t disregard this method of attracting new business, because more often than not, it’s worth the effort. In a recent Wall Street Journal article, the reporter…