For many people, the idea of speaking in front of a room full of people sounds about as fun as a root canal. However, business owners and salespeople alike shouldn’t disregard this method of attracting new business, because more often than not, it’s worth the effort. In a recent Wall Street Journal article, the reporter…
Category: Sales Skills
Treat your employees as consultants to improve customer service
Note: This is the second in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees well in order to improve customer service. We talked about breeding a company culture that rewards the team with parties, field trips — and…
Improve customer service by treating your employees well
Note: This is the first in a series of articles about improving your business’ customer service. Common knowledge: Good customer service is an integral component to every business. Not-so-common knowledge: Businesses that retain existing customers see a 9% higher growth rate. So while new customers are imperative to the long-term growth of any company, what…