Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively gathering customer…
Category: Sales Skills
Basic principles of customer service
A first impression can often make or break a relationship with a customer. They way in which you present yourself, or the way in which your employees present themselves, can have a huge impact on their decision to continue doing business with your company. Keeping that in mind, there are some basic principles of customer…
Know your customer to improve suggestive selling
If you’re currently engaged in suggestive selling in your current role, you know that it’s a type of “add on selling” or “up-selling,” in which you suggest a product or service based on the customer’s needs. If it’s useful to the customer, he or she will pay for it, resulting in a larger sale. And…
Improve customer service by following through
Note: This is the third in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees as consultants to improve customer service — by empowering them and encouraging their autonomy, they are more likely to transfer that positivity to the…