Customer Service

Know your customer to improve suggestive selling

4
August 30, 2010

Tweet If you’re currently engaged in suggestive selling in your current role, you know that it’s a type of “add on selling” or “up-selling,” in which you suggest a product or service based on the customer’s needs. If it’s useful to the customer, he or she will pay for it, resulting in a larger...
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Improve customer service by following through

2
August 27, 2010

Tweet Note: This is the third in a series of six articles about improving your business’ customer service.   In the last installment of this series, we talked about treating your employees as consultants to improve customer service — by empowering them and encouraging their autonomy, they are more likely to transfer that positivity...
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Treat your employees as consultants to improve customer service

3
August 19, 2010

Tweet Note: This is the second in a series of six articles about improving your business’ customer service.   In the last installment of this series, we talked about treating your employees well in order to improve customer service. We talked about breeding a company culture that rewards the team with parties, field trips...
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Improve customer service by treating your employees well

2
August 17, 2010

Tweet Note: This is the first in a series of articles about improving your business’ customer service. Common knowledge: Good customer service is an integral component to every business. Not-so-common knowledge: Businesses that retain existing customers see a 9% higher growth rate. So while new customers are imperative to the long-term growth of any...
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