Customer Service

Central New Jersey businesses feeling the deep freeze

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February 14, 2011
Central New Jersey businesses feeling the deep freeze

Tweet In Mercer County, the cold winter is starting to seep into the bricks and mortar of many local businesses. Has it hit yours? The impact was recently covered by the Times of Trenton. Reporter Bridget Clerkin noted that as the snow falls, so has business, and this winter has been rough on local...
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Unfortunately, snow can be a costly business expense

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January 3, 2011

Tweet It’s cold, it hampers your commute — and it costs your business money. New Jersey is beginning to tally up the cost of the snow from the weather the weekend of Christmas, MyCentralJersey.com reports. And it’s not going to be cheap. Not only does salt for melting ice cost money, but snow removal...
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Retailers stingy with the deals this season

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December 20, 2010

Tweet You might have seen in the news this morning that fewer retailers are offering big holiday deals and discounts this season. Apparently, retailers have been able to avoid the steep discounts that eat their profits, because people are willing to spend a bit more again. For example, Wal-Mart, the world’s biggest retailer, has...
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Franchise trainees learn all aspects of business — even mopping

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December 6, 2010

Tweet If you run your own business, should you be proficient at every aspect of the business — even scrubbing toilets and working the register? Or, is that what you pay people to do, so you don’t have to worry about it? There’s an interesting story at www.businessweek.com about an unpaid internship program for...
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Diaper venture nets a cool $500M

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November 8, 2010

Tweet Who wouldn’t want to trade some dirty diapers for $500 million? Well, almost — Jersey City-based Diapers.com and Soap.com, websites that deliver necessities to your doorstep, was acquired by Amazon on Monday. According to the Star-Ledger, (Marc) Lore and his childhood best friend from Tinton Falls, Vinit Bharara, founded the company five years ago...
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New Jersey could benefit from online grocer’s expansion

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September 28, 2010

Tweet Online grocer FreshDirect is planning to expand it’s presence beyond its New York base, and New Jersey residents could stand to benefit from the move. The company, which according to an article in today’s NJBiz.com, began delivering groceries to customers 8 years ago is adding another 29 communities to its service area as...
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Reward customer referrals to improve customer service

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September 22, 2010

Tweet Note: This is the final article in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about making customers feel important. Every interaction a customer has with you should be less like a transaction and more like a conversation — a brief...
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Make customers feel important to improve service

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September 15, 2010
Make customers feel important to improve service

Tweet Note: This is the fifth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about actively gathering customer feedback to improve service — and that means going beyond a customer survey. Today, we shift our attention to making customers feel important....
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Actively gather customer feedback to improve service

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September 10, 2010
Actively gather customer feedback to improve service

Tweet Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively...
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Basic principles of customer service

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September 3, 2010

Tweet A first impression can often make or break a relationship with a customer. They way in which you present yourself, or the way in which your employees present themselves, can have a huge impact on their decision to continue doing business with your company. Keeping that in mind, there are some basic principles...
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