Customer Service

The Imperfect Perfectionist

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September 21, 2011

Tweet Whenever I’ve had a job interview or have been asked what one of my strengths are, I’ve always answered that perfectionism was my best strength.  It’s what has allowed me to be a hard-working individual and to have accomplished the things I have in my life.  And then, when asked to name a...
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The Ugly P Word—Procrastination!

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September 14, 2011

Tweet Unfortunately, we all do it. No matter how hard you try or what you do to try and prevent it from happening, it inevitably will happen somewhere and with something.  That ugly P word—Procrastination.  Even the best organizers and the top managers have some things that they procrastinate. According to business coach, David...
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How to Manage Anger

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August 4, 2011

Tweet Anger is a basic human emotion, brought on by sometimes the most trivial things.  Everyone experiences it, but we all handle it differently.  Anger is sometimes an expression of other emotions, such as pain, despair, fear or frustration.  Knowing the cause of your anger is the start of being able to manage it,...
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Why Face-To-Face Communication Still Makes Sense

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May 13, 2011

Tweet By John Torre Forty years ago, in 1971, I wonder how many people had a vision of communication in 2011 that included cell phones, text messages, email, and webcams? My guess would be none or not many. Yet here we are in 2011 doing all those things and more. Aside from the telephone,...
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Customer retention key to success in business

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April 26, 2011

Tweet Because of all the advances in telecommunications technology, your clients, past clients and prospects have access to your competition at the tips of their fingers. So, one bad experience with your business and a few tweets later, the results could be disastrous for future sales. The key to retaining your clients is through...
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Business tips from a large company

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April 5, 2011

Tweet Lately we’ve compiled some social media and customer service tips from very large brands. In a recent Twitter conversation with Chrysler Corporation, for example, advice was given by Chrysler’s Editorial Director of Online Media, Mike Driehorst. He was asked to give some advice for using Twitter to connect with customers and fans. He...
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The office communication breakdown

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March 31, 2011

Tweet How many times have you been on hold with a customer service department, having to explain your dilemma to every person that gets on the line, and still not get to hang up with your problem resolved? How about waiting to send out a big project, and a person with key information is...
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Tips for improving your telephone etiquette

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March 30, 2011

Tweet While e-mail may be the new go-to method of communication for most people in business these days, phone conversations remain an integral part of business life. There are countless benefits to keeping regular phone contact. For starters, phone calls have a more intimate touch than e-mails. This makes phone calls one of the fastest...
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Can you make an unhappy customer a happy one?

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March 25, 2011

Tweet You can have a near-perfect product, or offer near-perfect customer service. But no matter how hard you try, you will eventually have an unhappy client. So, what do you do when it does happen? Can you make an unhappy customer happy again? Or should you cut your losses and focus on the next...
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The concept of “frenemies”

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March 10, 2011

Tweet A recent experience has introduced me to the concept of something I like to call “Frenemies”—people or groups you’re technically in competition with, but whom you sometimes work together with, do favors for, or otherwise cooperate with to achieve a common goal. The concept of frenemies can be applied to many things in...
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