Customer Service

10 Tips for Providing Excellent Customer Service

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July 30, 2012
10 Tips for Providing Excellent Customer Service

Tweet If you think about it, there is no company out there that has complete market domination.  Where there is Coca Cola, there’s Pepsi.  Where there is Microsoft, there’s Apple.  Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably...
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Benefits of Proactive Customer Service

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July 3, 2012
Benefits of Proactive Customer Service

Tweet Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote...
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Following Through with Your Customers

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May 9, 2012

Tweet Some companies are having a very difficult time trying to overcome the obstacles presented by the current state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves....
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Eight Ways to “Out Listen” Your Competition!

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February 21, 2012

Tweet In today’s challenging economy it is all about customer service excellence. If you effectively listen in customer service you belong to an elite group of professionals. These professionals truly listen to results and they also listen to their income grow. They know one thing very well. Listening is not hearing. As a sense,...
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Use the Same Line, Online and Offline

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February 6, 2012

Tweet It seems as if every relationship today is built in part to Facebook, Twitter, Word Press, and Google +; we indeed spend a lot of time on the social platforms and we do it a lot in the Garden State based on a number of studies.  One of the first things we do,...
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Three Steps for Creating Lifetime Customers with Thoughtful Communication

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January 19, 2012

Tweet It’s one thing to provide great customer service, but it’s another thing all together with to keep those same customers coming back over and over again. These “lifetime” customers are vital to the success of your business, and so it should be your focus in every communication to help develop a loyal following...
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The Four Essentials of Customer Service Excellence

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January 6, 2012

Tweet Here in the Garden State and in the greater New York area, success means customer service. There is a wonderfully eclectic array of restaurants, bars, and businesses in the region and you truly can get anything you want, from any place you want, at any time you want. The capital of American business...
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The Strange Experience of Jekyll and Hyde Service

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October 31, 2011

Tweet Happy Halloween! It is indeed October 31 already! Now, many of you are familiar with The Strange Case of Jekyll and Hyde, the riveting, classic novella about split personality. It was vividly written by Robert Louis Stevenson in the 1880’s. It was the book to read in the late 19th Century, one of...
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5 Simple Steps for Effective Customer Service

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October 25, 2011

Tweet If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test.  Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is...
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The Fundamental Principle of Handling People

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October 14, 2011

Tweet “I shall pass this way but once. Therefore, any good that I can do, or any kindness that I can show, let me do it now, for I shall not pass this way again” — William Penn Dale Carnegie had the above quote pasted on his mirror, where he could not help but...
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