Customer Service

Five Ways to Show Your Customers Some Love

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February 8, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Under-Promise, Over-Deliver

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December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!...
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Red Carpet Customer Service

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November 7, 2014
Red Carpet Customer Service

Tweet Eric Schiffer’s Forbes article sounds like a page right from a Dale Carnegie book. What does that mean? Well, it means he hits the nail right on the head as to what it means to create a customer-centric atmosphere. He starts by talking about imagining Beyonce as one of your clients. Don’t care...
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9 Things Your Customers Expect You to Do for Them

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March 15, 2014
9 Things Your Customers Expect You to Do for Them

Tweet After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing...
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Tips for Handling an Angry Client

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February 15, 2014
Tips for Handling an Angry Client

Tweet Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you must remain committed to your clients, for they are the...
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The Do’s & Don’ts of Great Customer Service

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March 2, 2013
The Do’s & Don’ts of Great Customer Service

Tweet As I was sitting here deciding what blog topic to write about, the content of my blog became clear when I had to go through a frustrating ordeal with none other than…the cable company. I think just about everyone has their own horror story about their experience at one time or another with...
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Focusing on the Positives in Customer Service

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November 19, 2012
Focusing on the Positives in Customer Service

Tweet Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may...
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10 Tips for Providing Excellent Customer Service

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July 30, 2012
10 Tips for Providing Excellent Customer Service

Tweet If you think about it, there is no company out there that has complete market domination.  Where there is Coca Cola, there’s Pepsi.  Where there is Microsoft, there’s Apple.  Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably...
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Benefits of Proactive Customer Service

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July 3, 2012
Benefits of Proactive Customer Service

Tweet Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote...
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Following Through with Your Customers

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May 9, 2012

Tweet Some companies are having a very difficult time trying to overcome the obstacles presented by the current state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves....
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