As we get into the tail end of 2018, it’s common for people to reflect on their professional performance over the last nine months, and to double-down on reaching those goals that have yet to be attained. With such high stakes and pressure, it’s critical to prepare—and avoid the following six mistakes. Appearing needy and…
Author: Liz Scavnicky-Yaekle
Four Networking Mistakes to Avoid
No matter what industry you’re in, networking is critical to your overall success. Connecting with new people not only enables you to refine your interpersonal communication skills, but also to ultimately expand your professional opportunities. Here are four networking mistakes often made and how to avoid them. 1. Feeling too intimidated to attend networking events…
How To Transform Customers from Angry to Appreciative
Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…
Six Sources of Stress and How to Squash Them
I once assumed that an ER doctor faces much more stress than my mailman, however this isn’t always necessarily true. According to the American Institute of Stress (AIS), the root causes of stress are highly subjective, citing the following factors as stress contributors: Personality: Different things impact people differently. You may thrive under pressure while it…