Liz Scavnicky-Yaekle


Mix-Up in Mexico City—Three Keys to Stellar Customer Service

September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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Three Reasons to Use—Not Lose! —Your Vacation Days

September 18, 2018
Three Reasons to Use—Not Lose! —Your Vacation Days

Tweet A whopping 67% of American employees are not taking all of their eligible time off according to a study by job site Glassdoor. In fact, the average U.S. employee (of those who receive vacation/paid time off) has only taken 54% of his or her eligible vacation time/paid time off in the past 12 months. When...
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Trying to Get Promoted? Avoid These Mistakes!

September 12, 2018
Trying to Get Promoted? Avoid These Mistakes!

Tweet As we get into the tail end of 2018, it’s common for people to reflect on their professional performance over the last nine months, and to double-down on reaching those goals that have yet to be attained. With such high stakes and pressure, it’s critical to prepare—and avoid the following six mistakes. Appearing...
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Four Networking Mistakes to Avoid

September 4, 2018
Four Networking Mistakes to Avoid

Tweet No matter what industry you’re in, networking is critical to your overall success. Connecting with new people not only enables you to refine your interpersonal communication skills, but also to ultimately expand your professional opportunities. Here are four networking mistakes often made and how to avoid them. 1. Feeling too intimidated to attend...
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How To Transform Customers from Angry to Appreciative

August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with...
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Six Sources of Stress and How to Squash Them

August 20, 2018
Six Sources of Stress and How to Squash Them

Tweet I once assumed that an ER doctor faces much more stress than my mailman, however this isn’t always necessarily true. According to the American Institute of Stress (AIS), the root causes of stress are highly subjective, citing the following factors as stress contributors: Personality: Different things impact people differently. You may thrive under pressure...
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Overcome Obstacles in Three Steps

August 14, 2018
Overcome Obstacles in Three Steps

Tweet Despite our best efforts, everyone encounters challenges that seem insurmountable. Procrastinating, worrying or wishing the challenge never presented itself only wastes precious time. Instead, apply these three steps to overcome them. 1. Get out of your head. When presented with a challenge, the stress often feels all consuming which hinders your ability to think...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

August 6, 2018
It’s Time to Re-Work Your Work-Life Balance Beliefs

Tweet   Do you ever feel that your life at work and at home, is all work? You may find yourself doing only the things you must do at work rather than spending time on something about which you are truly passionate—and then you get home and feel the same way. While this lifestyle may...
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Four Reasons to Capitalize on Kindness

July 31, 2018
Four Reasons to Capitalize on Kindness

Tweet The origin of the English proverb, ‘Kill them with kindness,’ dates back to the mid-1500’s. In today’s workplace, ‘Capitalize on kindness,’ would be much more appropriate. Here are four reasons why. 1. Inspires employees. The Zenger Folkmanstudy, which tracked 51,836 leaders, showed that the most likable leaders who expressed warmth were also the most effective. Leaders...
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How to Convince Your Boss to Let You Work Remotely

July 24, 2018
How to Convince Your Boss to Let You Work Remotely

Tweet Thanks to technology, opportunities to work remotely are now abundant as nearly 3.9 million full-time U.S. employees report doing so at least half of their work week. This total reflects the increase in telecommuting workers of a whopping 115% in a decade, according to a report from Global Workplace Analytics and FlexJobs. If you commute...
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