How do you keep going when you’re ready to give up on your goals? According to U.S. News, roughly 80% of Americans give up on their resolutions by the second week of February. Perhaps you’re disappointed with your performance thus far and want to throw in the towel. Instead, try these three tips to achieve this…
Author: Liz Scavnicky-Yaekle
Two Tactics to Improve Customer Engagement Levels
Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize the customer. Think about your…
What’s Your Praise-to-Criticism Ratio?
Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic ratio” of…
Five Steps to Achieving Your New Year Goals
Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according to StatisticBrain.com, follow these five steps to increase your odds of success. 1. Reflect on the past year. Before setting New Year goals, it’s wise to have a baseline by creating a ‘year in review.’ What did you accomplish…