Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively gathering customer…
Author: dcadmin
Bring your career to the next level with the Immersion Seminar
Dale Carnegie Training of Central & Southern New Jersey is gearing up to host its next three-day Strictly Business: The Dale Carnegie Immersion Seminar. This class is for those who have always wanted to take one of our courses, but did not have the time necessary to complete it. This course will help you take…
Get back in your groove after a holiday weekend
If you’re lucky, this past holiday weekend was full of family, friends and relaxation. You were able to sleep in, ease into your day, and spend time re-charging and doing the things you love most. But what happens when you have to go back to work? All of a sudden you’re overwhelmed with e-mails, voicemails…
Basic principles of customer service
A first impression can often make or break a relationship with a customer. They way in which you present yourself, or the way in which your employees present themselves, can have a huge impact on their decision to continue doing business with your company. Keeping that in mind, there are some basic principles of customer…