Leadership is never easy; here in our part of New Jersey, leadership is in constant positive motion to support both goals and objectives. A focus on team and team continuity is essential. Bringing everyone together with one purpose is one tough task. It is all about process and accountability. Derived from the now classic array of principles found in Dale Carnegie’s Golden Book, How to Win Friends and Influence People, these points below have never been more important.
For leadership in daily activity, these nine fundamental statements can mean everything as we try and continue to grow our collective businesses in mid- 2013:
- Begin with praise and honest appreciation
- Call attention to people’s mistakes indirectly
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Let the other person save face
- Praise the slightest improvement and praise every improvement
- Give the other person a fine reputation to live up to (every day)
- Use encouragement. Make the fault seem easy to correct
- Make the other person happy about doing the thing you suggest
Communication is the key as relationships are built through engagement, understanding and trust. People skills are the number one ingredient to achieve continuous process improvement and success. Dale Carnegie Training ® is built on very clear time-tested principles of basic human relations. Carnegie’s focus on an environment that is always open and growth-driven is timeless.
Through successful organizations, opportunity is always a central aspect of everything from management to customer service. Creating and maintaining these processes help ensure that people skills and relationship building spread through every aspect of the organization. Putting people first, just makes sense.
This post is shared with you by the good folks at Dale Carnegie Training of Central & Southern New Jersey. We would love to connect with you on Facebook.
Photo: jzcreationsz, freedigitalphotos.net