Under-Promise, Over-Deliver

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December 12, 2014
Under-Promise, Over-Deliver

One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course! And...
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Mind Over Matter

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December 4, 2014
Mind Over Matter

You’ve probably heard the term, “Mind Over Matter” many times in regards to pushing through difficulties, accomplishing goals, and getting your desired outcome. Perhaps, if you’re like me, you’ve almost used it as a “no pain, no gain” kind of mantra. Seems kind of intense and almost harsh, doesn’t it? Interestingly enough, Mary Vinnedge...
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“Born Leader?” Think Again!

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November 27, 2014
“Born Leader?” Think Again!

At Dale Carnegie, we believe that by working hard on personal and professional development, you can be taught how to be a good leader. Leadership is about how to connect, communicate and collaborate with the people around you. These are skills, and while they may come easier to one person over another, skills, by...
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R-E-S-P-E-C-T – Find Out What It Means…

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November 19, 2014

We’ve all heard the Aretha Franklin song about Respect – and quite frankly, the respect she’s looking for is...
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You’re only as strong as your biggest weakness

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November 14, 2014

Being a leader is about exemplifying the values and activities that inspire and encourage others to action.  At Dale...
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Red Carpet Customer Service

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November 7, 2014

Eric Schiffer’s Forbes article sounds like a page right from a Dale Carnegie book. What does that mean? Well,...
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5 Quick Morning Tasks For Efficient Living

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October 31, 2014

We talk a lot about how to be successful, be a good leader and make a change in the...
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